Covid19 update
It’s possible that disruptions may impact delivery times, domestic and internationally. 
* Now more than ever, your orders are extremely helpful for our artisan partners. They bring hope in these extremely difficult times of nil local markets and tourism. 
Thank you so much for your support. 
Processing Time

All stock available will be dispatched within 48 hours. 

Orders are shipped on business days only, Monday through to Friday. 


Handmade Collection for Wholesale

Stock on back order can take up to 8 weeks approx. once the payment has been cleared. We will email you within 3 days with the most updated ETA.



Except sale items and fragile items



We DO NOT deliver to PO Boxes addresses within Australia only. 

* Fragile products shipping fee is charged based on the product's volumetric weight. 



Flat Rate $25 AUD for  orders from $100 AUD and up to 10Kg


New Zealand:
- Estimated delivery 3-5 business days (not including regional areas up to 4 business days)

- Estimated delivery 3-8 business days

United Kingdom & Ireland
- Estimated delivery 10-15 business days

Our Distribution Warehouse in Colombia is located in Barranquilla. Europe and Americas will be shipped out directly from Colombia

- Estimated delivery 10-15 business days

North America
- Estimated delivery 10-15 business days



Customs and import duties are charged once the shipment reaches the destination country. Unfortunately, we can't advise whether this will be charged nor the value.

Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.


Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

We accept no responsibility for any loss or damage to goods occurring in transit. 



Reduce, Reuse, Recycle!

We are moving to a 100% biodegradable and compostable packaging. In the meantime, we proudly reduce, reuse and recycle all our packaging.
Our paper bags in-store are made of recycled material and printed with eco-friendly ink.

You will always receive a beautiful reused box, most likely with Spanish writing as we reuse boxes in our whole supply chain, starting from our artisans in Colombia. 

Please help us continue looking after our Pacha Mama