All stock available will be dispatched within 48 hours. 

Orders are shipped on business days only, Monday through to Friday. Except public holidays. 

 

Handmade Collection for Wholesale

Stock on back order can take up to 8 weeks approx. once the payment has been cleared. We will email you within 3 days with the most updated ETA.

 

DOMESTIC SHIPPING FLAT RATE $10 

We DO NOT deliver to PO Boxes addresses within Australia only. 

* Fragile products shipping fee is charged based on the product's volumetric weight. 

 

INTERNATIONAL SHIPPING

Flat Rate $20 AUD for all orders up to 10Kg

 

New Zealand:
- Estimated delivery 3-5 business days (not including regional areas up to 4 business days)

Asia
- Estimated delivery 3-8 business days

United Kingdom & Ireland
- Estimated delivery 10-15 business days

Our Distribution Warehouse in Colombia is located in Barranquilla. Europe and Americas will be shipped out directly from Colombia

Europe
- Estimated delivery 10-15 business days

North America
- Estimated delivery 10-15 business days

  

CUSTOMS

Customs and import duties are charged once the shipment reaches the destination country. Unfortunately, we can't advise whether this will be charged nor the value.

Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

TERMS & CONDITIONS

Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

We accept no responsibility for any loss or damage to goods occurring in transit. 

  

 PACKAGING 

Reduce, Reuse, Recycle!

We are moving to a 100% biodegradable and compostable packaging. In the meantime, we proudly reduce, reuse and recycle all our packaging.
Our paper bags in-store are made of recycled material and printed with eco-friendly ink.

You will always receive a beautiful reused box, most likely with Spanish writing as we reuse boxes in our whole supply chain, starting from our artisans in Colombia. 

Please help us continue looking after our Pacha Mama